CHNY
Shipping & Delivery
How long does shipping take?
Most orders are processed and delivered within 5–7 business days.
How long does knitwear take?
Knitwear pieces are specially made to order and typically arrive within 7–14 business days. In some cases, delivery may take up to 3 weeks.
Do you offer international shipping?
Yes. International orders on average require an additional 5–7 business days beyond standard delivery times.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Note: Delivery times vary depending on your location.
Can I choose express shipping?
When available, express shipping can reduce delivery timelines by approximately 5–7 calendar days.
Will my items arrive together?
Because orders may be fulfilled by different specialty production partners from different warehouses domestically and globally, items within the same order may arrive separately and at different times.
Returns & Refunds
What is your return window?
All approved returns must be shipped back within 5 business days of receipt (or 7 calendar days) to qualify for a full refund.
What condition must items be in?
To be eligible for a return, items must be in the same condition in which they were received.
Items must be unworn, unwashed, undamaged, and unaltered.
Returns that do not meet these standards may not be accepted.
How do I request a return?
Email support@shopchny.com with the following subject line:
RETURN REQUEST FOR ORDER # (Insert Order Number Here).
Are any purchases final sale?
We are unable to accept returns on select items. This includes items from our Limited Drops and Vault Collections. All items ineligible for return will be carefully marked before purchase.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.